pdko's Privacy Policy
Learn clearly how your personal information is collected, used, and protected — with full transparency.
What Does This Policy Say?
pdko ("we", "our") is a trusted online betting and casino platform in Bangladesh. We believe your personal information belongs to you. This Privacy Policy applies to the pdko.lat website and all associated services.
On this page we explain in detail: what information is collected, why it is collected, how it is stored, and how you can exercise your rights. If you have any questions before reading this policy, please contact our support team.
What Information Is Collected?
pdko collects two types of information from you: information you provide directly, and information collected automatically.
1.1 Information You Provide
When creating an account, logging in, or using our services, you provide the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID or passport number (to verify your identity)
- bKash, Nagad, or Rocket account details (for processing transactions)
- Residential address (for account verification)
1.2 Automatically Collected Information
When you visit pdko.lat or use our services, certain information is collected automatically:
- IP address and device technical information
- Browser type, operating system, and language settings
- Pages visited, click data, and session duration
- Information collected through cookies and similar tracking technologies
- Transaction history and betting activity records
How Is Your Information Used?
pdko uses collected information only for specific purposes. We never use your information for unnecessary purposes without your consent.
2.1 Service Operations
- Creating, maintaining, and securing your account
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Safely managing betting and gaming activities
- Providing customer support services
2.2 Identity and Age Verification
We ensure that only individuals aged 21 or above can operate an account on pdko. Your ID details are processed securely for this verification.
2.3 Security and Fraud Prevention
- Detecting and preventing suspicious transactions
- Preventing unauthorized account access
- Maintaining a safe and fair gaming environment
2.4 Service Improvement and Communication
- Analyzing user experience to improve pdko's services and platform
- Sending important account updates and security notifications
- Informing you about promotional offers, with your consent
Cookies & Tracking Technologies
The pdko.lat website uses cookies and similar technologies to improve the user experience.
3.1 Types of Cookies
- Essential cookies: Required for the website's core functionality. Without them, the service cannot work properly. These cookies cannot be disabled.
- Performance cookies: Help analyze how visitors use the website, which supports service improvement.
- Functionality cookies: Used to remember your preferences and settings (such as language selection).
- Targeting cookies: Used to show you relevant content based on your interests.
3.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some pdko services. Contact our support team for more details on managing cookies.
Is Your Information Shared?
pdko does not sell your personal information to third parties. However, sharing information may be necessary in certain situations:
4.1 Payment Processors
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with these providers. These mobile financial services have their own privacy policies.
4.2 Game Providers
Information necessary to manage gaming activity is shared with our game partners, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, JILI, Spribe, and Ezugi. This information is used solely for the purpose of providing the service.
4.3 Legal Obligations
Information may be disclosed to fulfill legal obligations, comply with court orders, or respond to lawful requests from authorities.
4.4 Business Changes
In the event of any business restructuring, merger, or acquisition involving pdko, user information may be transferred to the new entity. In that case, the terms of this Privacy Policy will continue to apply.
How Is Your Information Protected?
pdko treats the security of your information as a top priority. We apply industry-standard security measures.
5.1 Technical Safeguards
- SSL Encryption: All data transfers on pdko.lat are protected by SSL/TLS encryption.
- Data Encryption: Industry-standard encryption methods are used when storing sensitive information.
- Firewall & Intrusion Detection: Our systems are continuously monitored and protected against unauthorized access.
- Regular Security Audits: Regular audits are conducted to ensure platform security.
5.2 Access Controls
pdko staff can only access information necessary to carry out their responsibilities. All access is strictly controlled and logged.
5.3 User Responsibilities
You also have certain responsibilities to keep your account secure:
- Use a strong and unique password
- Do not share your login details with anyone else
- Be cautious when logging in over public Wi-Fi
- Contact us if you notice any unusual activity
How Long Is Your Information Retained?
pdko retains your information only for as long as necessary. The retention period depends on the type of information and its purpose.
6.1 Active Accounts
All information required to provide services is retained for as long as your account remains active.
6.2 Closed Accounts
Even after an account is closed, certain information may be kept for a specified period to meet legal obligations, resolve disputes, or prevent fraud.
6.3 Transaction Records
Records of transactions made via bKash, Nagad, and Rocket are retained for a defined period for financial and legal reasons.
Your Rights
pdko respects your rights over your personal information. You have the following rights:
7.1 Right to Access Your Information
You can find out at any time what information pdko has collected about you. Contact our support team to request a copy of your information.
7.2 Right to Correct Your Information
If any of your information is incorrect or incomplete, you can have it corrected. Update your information through account settings or via our support team.
7.3 Right to Delete Your Information
Where there are no legal obligations, you can request deletion of your information. Please note that if your account is active, full deletion may not always be possible.
7.4 Right to Object to Processing
You can object to your information being used for marketing purposes. Contact us and we will stop promotional communications.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team at [email protected]. You can also speak to us directly via 24/7 live chat.
Protection of Minors
pdko's services are for individuals aged 21 or above only. We do not knowingly collect information from or provide services to anyone under the age of 21.
Age is verified at the time of account creation. If a user creates an account with false age information, pdko will immediately close that account and delete the associated information.
If you believe a minor is operating an account on pdko, please notify us immediately at [email protected].
Third-Party Services
The pdko.lat platform may include certain third-party services (game providers, payment processors). These providers have their own privacy policies.
9.1 Game Provider Policy
Our game partners, including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, have their own data processing policies. While you play games, these providers may process certain information according to their own policies.
9.2 pdko's Responsibility
pdko is responsible only for information collected and processed on its own platform. Third-party service providers operate according to their own policies. We recommend that you also read the privacy policy of the relevant service provider.
Policy Changes
pdko may update this privacy policy as needed. Changes may be made due to updates in services or technology, new legal obligations, or to improve user protection.
10.1 Notice of Changes
For important changes, you will be notified by email or when logging in to pdko.lat. For minor changes, this page will be updated.
10.2 Meaning of Continued Use
Continuing to use pdko.lat after changes means you have accepted the updated policy. If you do not agree with the new policy, please contact us.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. pdko is committed to remaining transparent and responsible when it comes to protecting your information.
- Email: [email protected]
- Live Chat: 24/7 instant support — log in to pdko.lat and start a chat
- Support Language: Bengali and English
We will try to respond to your request as quickly as possible.
Play safe, enjoy with peace of mind
Your information is protected. Log in to pdko now and enjoy your favorite games.
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