pdko FAQ — Answers to All Your Questions

Yes, pdko allows you to set your own deposit limit as part of responsible gambling. Go to your account settings to set a daily, weekly, or monthly limit. Once a limit is active, you will not be able to deposit beyond that amount, which helps you stay in control of your budget. Requests to increase a limit take some time to take effect, but reductions apply immediately.

There are some common warning signs to watch out for: repeatedly playing to try to recover lost money, being unable to sleep or focus at work because of thoughts about gambling, hiding your betting from family or friends, and spending more than your set budget. If you notice these signs, use pdko's self-exclusion tool or seek professional help. Gambling is always for entertainment — not for stress relief.

pdko is only for those aged 21 and above. When registering an account, you must confirm that you are 21 or older. If age verification is required, we may ask for an ID document. Any account found to belong to an underage person will be closed immediately and the associated balance will be settled.

If you are experiencing gambling-related problems, talk to a family member or someone you trust. There are mental health service providers and counselling centres in Bangladesh that can offer support. You can find more information and tools on pdko's responsible gambling page. Our support team is always available to listen and can help temporarily close your account if needed.

pdko offers both a cooling-off period and self-exclusion. With cooling-off, you can take a temporary break ranging from 24 hours to several weeks. Self-exclusion lets you apply for a long-term break, which cannot be reversed before the set period ends. To use either option, contact our support chat — we will take action quickly.

Teen Patti is a South Asian three-card game where both the player and dealer each receive three cards, and the one with the best hand wins. Andar Bahar is simpler — one card is placed on the table and you bet on whether the next matching card will appear on the "Andar" (left) or "Bahar" (right) side. Both games can be played in real time with a live dealer and are particularly popular among Bangladeshi players.

Live roulette features a spinning wheel with numbers from 0 to 36. You can bet on a specific number, the colour of the number (red or black), odd or even — or any combination. The dealer releases the ball and wherever it lands is the result. Betting on a single number pays out more but has lower odds. Betting on red or black gives you roughly a 50% chance of winning.

Baccarat has two sides — Player and Banker. Each side receives two or three cards, and the one whose points are closest to 9 wins. You can bet on either side or on a "Tie" (equal points). Winning a Banker bet usually involves a small commission deduction. The Tie bet pays out more but occurs less often. The game is simple and fast-paced, making it a favourite among beginners.

Yes, pdko's live casino is fully mobile-optimised. You can play directly from the browser on both Android and iOS devices — no separate app download is needed. For the best experience, use a stable internet connection (4G or Wi-Fi). The live video stream is laid out to suit mobile screens, so you can play comfortably on a tablet or phone.

If a match is cancelled due to rain or officially declared No Result, the full amount of the bet is generally refunded. However, in-play markets that have already been settled may remain unchanged. If the result is determined by the D/L method, bets are settled based on that result. For the specific settlement policy, please refer to our terms and conditions page.

To place an in-play bet on pdko, go to the cricket section and select the ongoing match. Odds update in real time based on the state of the match, so making decisions quickly is important. After placing a bet, the system verifies the odds again before it is confirmed. Keep your internet connection stable, as live odds change rapidly and even a brief delay can result in a bet being placed at different odds.

The most popular markets among Bangladeshi players are: match winner (which team will win), top batsman, top wicket-taker, first over runs, total runs in a specific over, and Man of the Match. Over-by-over betting is also very popular in T20 format. For example, many players bet on markets like how many runs will be scored in the first powerplay of a Bangladesh vs India match.

Betting markets are available on pdko for all major tournaments — BPL (Bangladesh Premier League), IPL, T20 World Cup, and ICC events. The main markets are available across all tournaments, though larger international matches generally offer a wider variety. BPL may feature special markets based on local team statistics. Visit the cricket page to see the latest available markets.

To update your personal information, log in to your account and go to the "Profile" or "Account Settings" section. Some details can be changed directly, while others — especially name changes — may require you to submit identity verification documents. Keeping your details accurate is important because the name must match when making a withdrawal. If you have trouble, get help through the support chat.

First, make sure your username and password are typed correctly — they are case-sensitive. If you have forgotten your password, use the "Forgot Password?" option on the login page. Entering the wrong password repeatedly may temporarily lock your account — in that case, contact our support. Clearing your browser cache and trying again may also help.

Registering on pdko is simple. First, go to the pdko Login page and fill in the registration form — you will need to enter your name, mobile number or email, and a preferred username and password. A verification code will then be sent to your mobile number. Enter the code and your account will be activated. Please note — only those aged 21 or above can register.

Usernames should generally be between 5 and 20 characters, using only English letters and numbers — spaces are not allowed. For passwords, at least 8 characters is best, mixing uppercase letters, lowercase letters, numbers, and special characters (@, #, !, etc.). It is safer not to use your own name or date of birth as a password. It is also recommended not to use the same password on other sites.

On pdko, withdrawal requests are usually processed within 5–30 minutes. This timeframe applies regardless of whether you withdraw via bKash, Nagad, or Rocket. Since the transfer goes directly to a mobile wallet, there is less chance of additional delays. However, if a security check is required or there is a mismatch in account details, it may take a little longer.

Yes, pdko processes withdrawals 24 hours a day, 7 days a week — the standard timeframe (usually 5–30 minutes) remains the same at night or on holidays. Our payment team is active around the clock. Scheduled maintenance by the bKash, Nagad, or Rocket networks can occasionally cause minor delays, but these are generally very short-lived.

Withdrawals are normally completed within 30 minutes. If it has been showing as "Pending" for longer than that, first confirm that your wallet number is correctly saved in your account. If the issue persists, contact us via live chat or email ([email protected]) — let us know the request number and amount and we will look into it quickly. If any request is automatically cancelled, the amount will be returned to your account balance.

Yes, on pdko you can only withdraw to a bKash, Nagad, or Rocket wallet registered in your own name. The name on the account and the name on the wallet must match. Withdrawing to someone else's wallet is not possible — this is for your own security. This rule helps prevent fraud and ensures your money goes to the right place.

The minimum withdrawal amount on pdko is ৳800. This limit applies to all three methods — bKash, Nagad, and Rocket. pdko does not charge any additional fees on standard withdrawals. However, the mobile wallet operator may apply its own transaction fee — this depends on the respective wallet's policies. For specific details, check the official pages of bKash, Nagad, or Rocket.